Features at a Glance
?Fully Web and Notes Client enabled
?End User Self Help Interface
?Custom Personal Settings Analyst and Manager Home Page
?Discussion Board for informal exchange of ideas and solutions
?Pre-Approved Knowledge Base for both End Users and Analyst/Managers
?Bi-directional Correspondence Communication between User and Analyst
?Fully documented Audit Trails on all forms
?Auto Assignment Rules based on Ticket Category and Location
?Multi-level Category creation with view filtering based on location
?Auto-Task Assignment of Task Set Templates
?Ad Hoc Reporting to create virtually any report
?Export any view, chart – report to Excel for increased portability
?Distribute news, updates via bulletins company wide or departmentally
?Automatically gather your networks hardware and software information
?Dynamically pull information from Active Directory
?Configure auto-notification/progress updates to End Users
?Auto-Escalate based on a wide variety of business rules
?Send out warning notifications that a Ticket is endanger of being Escalated
?Set up Service Level Agreements for VIP(s)
?Associate similar tickets for quicker resolution
?Specify x and y-axis parameters for robust Excel Chart Reporting
?Enter Ticket and Asset Work History
?Set automatic email reminders for special tickets
?Put a ticket ?On-hold? while waiting for information
?All VI Service Desk emails can be replied to and sent back to point of origination
?Make the VI Service Desk a Mail-in database and assignment criteria when auto-creating tickets
?Allow users to create tickets from their Notes Mail
?Store all IT related documentation within the Knowledge Library
?Send Custom Surveys to groups of your choice
?Track Software Licensing and see when you need to re-order
?Create custom Approval Workflows for special change requests
?Create external Service Level Agreements for Vendors
?Generate reports based on Ticket Priority against pre-set benchmarks

Webolize IssueTracker will help you track issues, bugs, time and help you save/monitor time for your project management needs. Works on Windows XP, Vista or Server 2003. Free Standard Version. This application is included with Webolize Time Tracker

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

– 100% Web-based Help Desk Software Solution
– Customer Service Web Portal
– Incident & Problem Management
– Email-to-Ticket Conversion
– LDAP / Active Directory Synchronization
– Knowledge-base Management
– Two-Way E-Mail Correspondence
– Service Level Agreement (SLA) Alerts
– Reporting Included

Free Help Desk Software Integration:

– LDAP (Lightweight Directory)
– Microsoft Active Directory
– Email-to-Ticket Conversion
– SMTP, IMAP, POP3

The Web Help Desk Software – Free Edition: All of the features, none of the hassles.

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

– 100% Web-based Help Desk Software Solution
– Customer Service Web Portal
– Incident & Problem Management
– Email-to-Ticket Conversion
– LDAP / Active Directory Synchronization
– Knowledge-base Management
– Two-Way E-Mail Correspondence
– Service Level Agreement (SLA) Alerts
– Reporting Included

Free Help Desk Software Integration:

– LDAP (Lightweight Directory)
– Microsoft Active Directory
– Email-to-Ticket Conversion
– SMTP, IMAP, POP3

The Web Help Desk Software – Free Edition: All of the features, none of the hassles.

No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

– 100% Web-based Help Desk Software Solution
– Customer Service Web Portal
– Incident & Problem Management
– Email-to-Ticket Conversion
– LDAP / Active Directory Synchronization
– Knowledge-base Management
– Two-Way E-Mail Correspondence
– Service Level Agreement (SLA) Alerts
– Reporting Included

Free Help Desk Software Integration:

– LDAP (Lightweight Directory)
– Microsoft Active Directory
– Email-to-Ticket Conversion
– SMTP, IMAP, POP3

The Web Help Desk Software – Free Edition: All of the features, none of the hassles.

Imagine having the liberty to remotely control your laptop or desktop with your Palm PDA or SmartPhone. This is exactly the power that LibertyControl gives you, allowing you total control of your desktop using bluetooth technology. LibertyControl gives you a world of opportunity to control anything such as PowerPoint, WMP Playlists, Browser, Desktop/Mouse or PowerPoint presentations. With LibertyControl, you can now give outstanding presentations with confidence by turning your mobile device into your presentation remote control.

Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim of saving businesses time and money, is such software actually worth it? Cold cash-on-cash return on investments often are 1,000% in Year 1 ? you can easily calculate ROI. The positive impact on staff and customers cannot be calculated in the same way ? but the financial term for it is goodwill, which is an asset that can be determined, and is often attributed to the power of the brands of a business. Yet every business today must get customer service right or will not be around tomorrow. The greater picture is that if management does not find and implement systems that free up resources to be deployed at higher, more productive levels and generate more revenue more easily, it opens itself to great risk of being marginalized in the market by both customers and competitors ? in the same way that leadership in today?s software markets has little correlation with leadership tomorrow ? unless the leader continues to show leadership and improvement. To evaluate FAQ Management Software, experts strongly recommend first looking closely for its overall ease of use before any specific features. Why? Any software company that releases customer support software, specifically FAQ management software, that does not serve its own customers well is not executing quality service in their product or business: installing, configuring, and ongoing maintenance can take time, and the more complex the steps, the more that can go wrong. In such cases, be afraid. Be very afraid and run away very fast.

SAManage is a leading provider of secure, on-demand IT Management services that helps companies manage their PC and software assets, organize software licenses and IT contracts, and detect risks and license compliance gaps. Delivered as an on-demand service with no software or servers required, SAManage empowers companies of all sizes with capabilities that were previously available only to large companies.

SAManage is easily deployed across multiple locations within minutes and provides visibility into complex IT infrastructures, making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, and compliance. For more information or to sign-up for a free SAManage account, visit www.SAManage.com or call 1-888-250-8971.

Powerful printer control software.